Banking
GoldenRoo supports deposits and withdrawals in Australian dollars through Visa, Mastercard and a selection of cryptocurrencies. Available limits depend on the selected payment method, currency, blockchain network and account settings.
Payments must be made using a card, bank account or cryptocurrency wallet controlled by the registered account holder. Third-party payments may be rejected and can result in additional verification or account restrictions.
Deposit Methods
Card deposits are processed by third-party payment providers. The funds are credited to the player’s balance only after the card issuer approves and authorises the transaction.
Cryptocurrency deposits are converted and credited to the gaming balance in AUD. Players must select the correct cryptocurrency and blockchain network before transferring funds. Sending an unsupported asset or using the wrong network may result in the payment being delayed or permanently lost.
| Deposit method | Supported currency or network | Minimum deposit | Maximum deposit |
|---|---|---|---|
| Visa | AUD | A$17 | A$2,000 |
| Mastercard | AUD | A$17 | A$2,000 |
| USDT | TRC20, ERC20, BEP20, TON, Optimism, Solana, Polygon, AVAX C-Chain, Arbitrum | 5 USDT | No stated maximum |
| Bitcoin | Bitcoin | 0.00020000 BTC | No stated maximum |
| Ethereum | ERC20, Arbitrum | 0.005000 ETH | No stated maximum |
| Litecoin | Litecoin | 0.20000 LTC | No stated maximum |
| Solana | Solana, BEP20 | 0.10000 SOL | No stated maximum |
| USDC | ERC20, Polygon, Solana, BEP20 | 10 USDC | No stated maximum |
| TRON | Tron | 50 TRX | No stated maximum |
| BNB | BEP20 | 0.000200 BNB | No stated maximum |
Deposits made in a currency different from the account currency may be converted using the applicable daily exchange rate or the rate applied by GoldenRoo’s bank or payment processor. The final amount credited to the account may therefore differ slightly from the amount calculated by the player.
GoldenRoo covers deposit transaction fees in most cases. However, a bank, card issuer, cryptocurrency network or payment provider may apply its own processing or currency-conversion charges.
Withdrawal Methods
Withdrawals are normally returned to the same card, account or payment method used for the original deposit. GoldenRoo may allow a different withdrawal method at its discretion, although additional security checks can be required.
| Withdrawal method | Supported currency or network | Minimum withdrawal | Maximum per transaction |
|---|---|---|---|
| Visa | AUD | A$18 | A$2,000 |
| Mastercard | AUD | A$18 | A$2,000 |
| USDT | TRC20, ERC20, BEP20, TON, Optimism, Solana, Polygon, AVAX C-Chain, Arbitrum | A$15 | A$22,500 |
| Bitcoin | Bitcoin | A$25 | A$22,500 |
| Ethereum | ERC20, Arbitrum | A$20 | A$22,500 |
| Litecoin | Litecoin | A$18 | A$22,500 |
| Solana | Solana, BEP20 | A$17 | A$22,500 |
| USDC | ERC20, Polygon, Solana, BEP20 | A$15 | A$22,500 |
| TRON | Tron | A$25 | A$22,500 |
| BNB | BEP20 | A$1 | A$553 |
The limits above apply to individual transactions. Separate monthly withdrawal limits are established in the GoldenRoo Terms and Conditions.
Under the general withdrawal rules, the minimum withdrawal is €10 or the equivalent in the account currency. Method-specific values displayed in the Cashier may vary because of exchange rates, network requirements and payment-provider rules. If an account is being closed, the player may request the entire remaining balance even when it is below the standard minimum.
The standard maximum withdrawal is €10,000 per month or the equivalent in another currency. If the account balance is at least ten times greater than the total amount deposited, withdrawals are limited to €5,000 per month or the equivalent. These monthly limits continue to apply even if the Cashier displays a higher maximum for an individual transaction.
Withdrawal Fees
Withdrawals are commission-free when the deposited amount has been wagered at least once in full. This means that the total amount wagered must be equal to or greater than the amount deposited.
If the deposit has not been wagered at least once, GoldenRoo may deduct an 8% withdrawal fee. The minimum fee is €4 or the equivalent in the account currency.
Banks, card issuers, payment providers and blockchain networks may apply their own charges. These third-party costs are separate from any fee imposed by GoldenRoo.
Players must not reverse deposits or initiate unjustified chargebacks. GoldenRoo may recover the reversed amount, cancel winnings generated from those funds and charge an administration fee of €50 or the equivalent for each chargeback, payment denial or reversal.
Processing Times
GoldenRoo does not specify one guaranteed processing time for every deposit or withdrawal method. Transaction speed depends on the selected method, account verification, payment-provider checks and, for cryptocurrency transactions, blockchain confirmation times.
A card deposit will only be credited after the issuing bank authorises it. A cryptocurrency deposit must receive the required network confirmations before it can be credited to the gaming balance.
A withdrawal initially remains with GoldenRoo while the request and account are reviewed. After approval, the transaction is passed to the relevant card provider or blockchain network. A withdrawal marked as processed may therefore still require additional time to reach the player.
The status shown in the account should be checked before contacting support. A pending transaction is still being reviewed or processed, while a completed transaction has already been released to the payment provider.
Account Verification
GoldenRoo may request identity verification before approving a withdrawal or at any other time during the customer relationship.
Verification may require a valid passport, driving licence or national identity card. Players may also be asked to provide recent proof of address, a selfie or complete a verification call. Additional payment-method ownership documents can be requested where necessary.
The name and personal information on the payment method must correspond with the details registered on the GoldenRoo account. Withdrawals may remain pending until all requested documents have been received and approved.
Pending or Unsuccessful Transactions
A card deposit may remain pending or fail when the issuing bank declines the transaction, does not provide an authorisation code or requires an additional security check.
For cryptocurrency payments, players should confirm that the correct wallet address, asset and network were used. They should also check whether the transaction has been broadcast to the blockchain and received the required confirmations.
A withdrawal may be delayed by incomplete verification, payment-provider checks, incorrect payment information, monthly limits or additional security and anti-money-laundering reviews. Cryptocurrency withdrawals can also be affected by network congestion.
Suspicious transactions may be investigated and reported to the relevant authorities. GoldenRoo may restrict payments where an account breaches its Terms, territorial restrictions or verification requirements.
Important Payment Rules
A GoldenRoo balance is a gaming balance and not a bank account. Funds held in the account do not earn interest and are not protected by a bank deposit or similar insurance scheme.
Players are responsible for checking payment details before confirming a transaction. Completed transactions may not be reversible, particularly when cryptocurrency is sent to an incorrect address or through an unsupported network.
Payment methods, exchange rates and limits may change. The values shown in the GoldenRoo Cashier at the time of the transaction take priority over previously published payment information.